Support
If you are experiencing reception problems with your TV, TV Aerial or Satellite dish then please feel free to call us, we're here to help.
Below are a few frequently asked questions and answers that may help you.
For issues relating to remote controls we recommend you take a look at this remote control support page for further help and information.
Aerial Problems
Frequently Asked Questions
Relating to: Poor signal / poor picture / picture break up
This problem is usually due to a lack of correct signal.
This fault can be diagnosed with a simple signal check at the end of the cable. Possible solutions would be to replace the cable or the tv aerial, or a combination of the two as necessary.
This problem is usually due to an insufficient continual signal stream.
A signal check could diagnose a possible fault with the cable, aerial or sighting of the aerial. Possible solutions would be to replace the cable or the tv aerial, a combination of the two as necessary or to move/adjust the sighting of the aerial.
This problem is usually due to a fault with aerials, cable or the signal level being on a border line threshold.
A signal check could diagnose a possible fault with the cable, aerial or sighting of the aerial. Possible solutions would be to replace the cable or the tv aerial, a combination of the two as necessary or to move/adjust the sighting of the aerial.
As signal levels drop in the evening, if the signal level was borderline to start with a reduction in signal levels would cause this problem, which would only happen at night or possibly during poor weather.
A signal check could diagnose a possible fault with the cable, aerial or sighting of the aerial. Possible solutions would be to replace the cable or the tv aerial, a combination of the two as necessary or to move/adjust the sighting of the aerial.
Alleviating problems with picture quality / break up.
To alleviate the problems described above a good quality installation will cure 99.9% of any problems.
A good quality installation would require the following:
- A decent line of sight.
- A digital aerial of recognised quality.
- Cable of recognised quality.
- Correct connections to the equipment.
These should all be checked, measured and recorded so that the correct signal levels, carrier to noise levels and analogue signal levels are all present.
